Coverage Area
Check if your location falls within our service area for high-speed internet connectivity.
Our Service Area
We currently provide service within a 2km radius of VOK in Mombasa. Check our interactive map to see if your location is covered.
Check Your Address
Enter your address below to check if your location is within our coverage area.
Coverage Zones
Our service quality varies based on your distance from our transmission point. Here's what to expect in different coverage zones.
Primary Zone (0-1km)
Within this zone, we offer excellent signal strength and reliability. All packages are available with maximum speeds.
Features:
- Full package availability
- Maximum advertised speeds
- Excellent signal strength
- Priority installation
Secondary Zone (1-2km)
Our service is still reliable in this zone, but may be affected by physical obstacles. Site survey recommended before installation.
Features:
- Full package availability
- Near-maximum speeds in most cases
- Good signal strength (line-of-sight dependent)
- Site survey recommended
Beyond 2km
Unfortunately, our service isn't generally available beyond 2km. However, in some cases with clear line-of-sight, we may be able to provide service.
Features:
- Case-by-case evaluation required
- Service availability not guaranteed
- May require additional equipment
- Custom pricing and plan
The Installation Process
Once you've confirmed your location is within our coverage area, here's what you can expect during the installation process:
Site Survey
Our technician will visit your location to assess signal strength and identify the optimal placement for equipment.
Equipment Setup
We'll mount the receiver/antenna in the optimal location and run cables as needed.
Network Configuration
We'll set up your router and configure your home network for optimal performance.
Testing & Verification
We'll test your connection speed and ensure everything is working properly before completing the installation.
Frequently Asked Questions
Find answers to common questions about our coverage and installation process.
How do I know if my location is within your coverage area?
We serve areas within a 2km radius of VOK. You can check your location on our interactive map, enter your address in our coverage checker, or contact us directly with your location details.
What factors can affect my internet connectivity?
Several factors can impact your connection quality, including distance from our transmission point, physical obstacles (buildings, trees), weather conditions, and the positioning of your receiver. Our installation team works to optimize these factors.
Can I get service if I'm just outside the 2km radius?
It depends on your specific location and whether there's a clear line-of-sight to our transmission point. Contact us for a site survey to determine if service is possible at your location.
Do I need special equipment for the installation?
We provide all necessary equipment as part of the installation process. This typically includes a receiver/antenna, cables, and a router. The specific equipment may vary based on your location and selected package.
How long does installation take?
Standard installation typically takes 2-3 hours. This includes mounting the receiver, running cables, setting up your router, and testing the connection. We'll schedule an installation time that's convenient for you.
Ready to Get Connected?
Contact us today to schedule a site survey and get started with your installation.
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